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When you go out to eat, have pizza delivered, or get your hair or nails done, do you always tip? Even if the service was bad? When is it ok to complain, and what do you as a customer expect?

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Dearest readers,
while I was flying back from a cross-cultural training in Chicago on Wednesday night, my husband had to call the fire brigade because apparently lightning struck so close that our flat took the brunt of it. Yes, buying a lottery ticket has crossed our minds!
We’re safe. Most light bulbs blew out, appliances died, [...]

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“(…) in this world nothing can be said to be certain, except death and taxes.” (Benjamin Franklin)
Just a short post this week, because many of you will have more important things to do. And this isn’t something to procrastinate!

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Saturday was the day I flew back home, after enjoying a parting glass of wine with the same woman I shared breakfast on my first day with (fitting, don’t you agree?), and having the best time ever giving my presentation. Here are three open secrets that might just help you make your next presentation a [...]

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We talked about sharing your expat story and how to live your best life abroad last week, now’s the time for cracker barrels, practical tools, and a deeper appreciation of the big picture.

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